We will accept returns within 21 (twenty-one) days of receipt of purchase. All items must be unused, in original packaging, with all parts, manuals, etc. present. Parts that have been previously installed are not returnable. Cracks & Racks, at its discretion, may charge you a 10% restocking fee if all parts are not returned with the above criteria. Freight does not qualify for a refund.
Return Shipments should be mailed to:
Cracks & Racks
406 Aspen Business Center
Aspen, CO 81611
All return packages must be sent prepaid with the carrier of your choice. Insurance is recommended. Packages sent COD will not be accepted.
Please reference your Order Number on you return shipment.
Damaged Goods & Warranty Parts
Damaged goods during shipping or warranty replacement parts will be replaced by Cracks & Racks and shipped to the customer directly. Please contact the shop immediately upon receipt of shipments to note any damage. If you need to make a return or receive a replacement part, please contact the shop for assistance.
Refunds will be issued in the same method as the original payment. Shipping charges (if applicable) are not refundable. Returns made after 21 days will be issued store credit only.
Shipments refused and shipped back to Cracks & Racks will incur a 20% restocking fee. If your order was made during a free-shipping promotion, the original cost of the outbound shipping will also be deducted from your refund.